Privacy Policy

1. Introduction

Andyliz Motors & Logistics (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services for interstate bus transport, logistics, waybill, and bus hire across Nigeria.

2. Information We Collect

We may collect and process the following types of information:

3. How We Use Your Information

We use your information for the following purposes:

• To process and manage your bookings, waybills, and bus hire requests
• To communicate with you about your trips, including confirmations, updates, and notifications
• To verify passenger identity at boarding and check-in
• To improve our services, routes, and customer experience
• To ensure the safety and security of passengers and comply with transport regulations
• To send you promotional offers and updates (only with your consent)

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Terminal staff and drivers — to facilitate boarding, check-in, and waybill delivery
• Payment processors — to complete transactions securely
• Insurance partners — when you opt in to travel insurance
• Regulatory authorities — when required by Nigerian law or to ensure passenger safety

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and access controls for our staff. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and travel records may be retained for up to 5 years for regulatory and safety purposes.

7. Your Rights

In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your data for marketing purposes
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Essential cookies required for the functioning of our booking system cannot be disabled.

9. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.